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These aren’t the good old days

January 21, 2010
By Robert Holland

David Murray, a consummate writer and the editor of CW’s sister publication/website, Vital Speeches of the Day, waxes nostalgic on his personal blog about the glory days of print.

He misses those days not just because they were, in many ways, more fun (the tactile nature of shepherding a publication to press, the thrill of committing something to print) but also because he believes we editors have lost some of our influence in our “society” — whether that mean society as a whole or the micro-society within an industry or organization.

I find his observations particularly interesting in light of the 2009 ContentWise Budget Survey. It found that spending on print publications in the custom publishing/content marketing industry rose 32 percent over 2008 (which was a dismal year in terms of spending), but less than a half percent over 2007. In addition, most companies anticipate that their spending on print will stay the same or decrease in the year ahead.

Of course, organizations need to use the media that are most effective at communicating their messages, and perhaps print is no longer among the most effective. (I believe there’s still a role for print and will address that topic in a future post.) As David points out, it’s nice to know that many of the skills we veterans of print learned in days gone by still translate well to online media.

But there’s still something special about print.

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ContentWise podcast: WRITING—Avoid Jargon

January 18, 2010
By Robert Holland

WRITING: Avoid Jargon

The only time jargon is OK is when everybody in your audience knows what it means. Even then, there’s usually a better way to say things. CW Editor Robert Holland talks about how you can avoid jargon in order to make your content as clear as it can be. (3 min.)

 

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Make your online copy ’sticky’

January 14, 2010
By Robert Holland

Writing for online media is different from writing for print. One of the big differences is that online readers generally are more transient, less patient with long prose and more interested in grabbing all the information they can in as little time as possible.

That’s why online copy has to be “sticky.” It must make a quick impact, grabbing readers’ attention and drawing them into the content. It has to be efficient. It must be compelling enough to keep readers on the website because they are easily lured elsewhere.

Tip #1. Short and sweet. For web-based stories, I like the guideline of 400-600 words per story (and 600 is getting pretty long for online). Keep it shorter for website info, marketing copy, etc. Shoot for 1-2 screens of copy with minimal scrolling. Write short sentences, use bullets and abbreviations and vary the formats with lists, Q&As, etc. Think like Twitter. What can you say in 140 characters? Elevate the role of editing when writing for online.

 Tip #2. Get right to it. Skip the lengthy prose. Kill wordy jargon. Go for simplicity, which can be beautiful. William Strunk: “Vigorous writing is concise.”

 Tip #3. Punchy heads and teasers. First impressions are everything, especially online. Remember the purpose of heads and teasers (as well as leads): Pull ‘em in. Readers wonder if your content is worth their time and what they will get out of it. Address those issues. Use action words and active phrases. For great examples of punchy heads and teasers, look at popular media. My friend Steve Crescenzo always points to Cosmopolitan as being the standard for enticing heads. Who wouldn’t want to know 5 Ways to Make Your Lover Scream with Pleasure?

 Tip #4. Break up copy. Liberally use bullets, subheads, sidebars, Q&As and other copy-breakers. Reduce word count. Provide visual breaks wherever possible. Be on constant lookout for breakout opportunities.

 Tip #5. Link to other stuff. Link where more info enhances the message or helps the reader, but don’t link frivolously. Too many links can be annoying. Link to info on your own site first and open links in a new window so readers stay on your site. Use links to help readers take action, sign up, request more information or learn more.

 Tip #6. Keep it active. Write in the active voice. Help readers take action. Look for opportunities for interaction; this is the Web, after all. Readers are transient, so make their quick visit to your site worthwhile.

 Tip #7. Write well. The way to do this is by reading a lot and writing a lot. Your copy needs to be compelling, interesting and fun. Learn to tell great stories instead of imparting dry information. Use lots of quotes. Avoid jargon.

That list should get you started. Do you have other tips for making your online copy sticky?

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ContentWise podcast: WRITING—Writing with Purpose

January 8, 2010
By Robert Holland

WRITING: Writing with Purpose

What are the three things about an audience your content can influence? And how can you make sure the purpose of your content isn’t lost in the storytelling? ContentWise editor Robert Holland shares a few tips to make sure you are writing with purpose. (3 min.)

 

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How do you get unstuck?

January 7, 2010
By Robert Holland

On his personal blog, Writing Boots, sister website editor David Murray complains about a university that advertised for a writer who can “crank out exciting ad copy, then turn around and ink an article for the alumni magazine.”

David’s objection to the characterization of professional writers is well taken.

Yet, on the other hand, we writers often find ourselves backed up against a deadline with few words committed to paper (or the screen) and even less inspiration to fix that problem. Sometimes we just get stuck and we can’t construct a compelling story, much less “crank out” the necessary copy.

This reminded me of a time when I was editor of a company employee magazine, facing a deadline and lacking the ability to make the words flow from my fingers. I’d write a lead, then rewrite it, delete it and try again. I just couldn’t get past the first paragraph, after which I was sure the words would begin to come more easily.

The vice president of corporate communications noticed I was having trouble and made a suggestion that was so simple and made so much sense that I was embarrassed by the narrowness of my focus.

“Why don’t you start in the middle of the story?” she asked. “Don’t worry about the lead right now. It will write itself once you get the rest of the story underway.”

Such an obvious solution, yet I had completely overlooked it.

What tricks do you have that get you past the roadblocks in your writing?

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Tell me a story

December 17, 2009
By Robert Holland

Working with a group of communicators at a financial services company this week, I shared some of the essential skills for our profession. The ability to write well is at the top of the list.

The technical aspects of writing such as spelling and grammar are important, but our conversation soon turned to an aspect of writing that is sometimes overlooked but is just as important: the ability to tell a story.

Storytelling is the essence of communication. From the beginning of time, people have told stories in order to pass along vital information, to reinforce cultural values and norms and to give succeeding generations a sense of who they are and where they come from. People like stories because, when told well, they are relevant, compelling and personal.

No matter what kind of content you write, storytelling should be at the center of it. Often we believe that storytelling is a creative art and therefore it doesn’t have strategic value. In reality, the opposite is true. Storytelling enhances strategic messages. Yes, it is important to develop content that supports or relates to a business goal, but the story is the vehicle for delivering the message in a way that will attract and retain readers’ attention.

Through stories, our messages become more powerful and more enduring. And in the era of social media, stories will be repeated, which is the greatest compliment that can be given to a writer.

Examples, anecdotes, quotes and well-spun tales should populate our content. Dig for those stories that deliver your client’s or organization’s messages in ways that will be remembered.

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ContentWise podcast: WRITING—Using Style Guides to Make Writing Easier

December 8, 2009
By Robert Holland

WRITING: Using Style Guides to Make Writing Easier

ContentWise editor Robert Holland tells you how style guides can make your job as a writer and editor easier. (3 min.)

 

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The secret to working with lawyers is right under our noses

December 2, 2009
By Robert Holland

Editors and writers for corporate or custom publications love to complain about lawyers. We often see them as a necessary evil. They must review our content, but why must they destroy our copy with legalese and changes that have nothing to do with avoiding liability?

When I edited the monthly employee publication at a financial services company, I had a wonderful working relationship with the company’s general counsel. He rarely changed anything, but he raised excellent questions and red-flagged statements that were unclear or might lead to trouble. 

When I edited the monthly employee publication at a financial services company, I had a wonderful working relationship with the company’s general counsel. He rarely changed anything, but he raised excellent questions and red-flagged statements that were unclear or might lead to trouble.

I’ve also had a good experience with one of my clients that owns a number of consumer products companies. This corporation operates in an environment where lawyers must be extremely cautious. Yet, our team — which primarily writes content for the company’s intranet and some executive speeches — has developed a good working relationship with legal counsel over the years.

What is the common denominator in these experiences? What’s the secret to working with lawyers?

It’s really very simple and it’s right under our noses: communication.

I’ve especially found this to be the case with my client. At first, our team and the Legal department had a fairly typical communicator-lawyer relationship. Then, we invited our function’s lawyer to our weekly meeting so that we could understand the kinds of things that cause Legal’s hearts to skip beats. We learned a lot about the laws and regulations governing the industry and about corporate separateness for an entity that owns several companies. We also enlightened the lawyer on how communicators work and how important it is for us to tell a compelling, interesting story in order to get messages across to audiences. We agreed on which issues were non-negotiable and which ones could slide, which ones would expose the corporation to risk and which ones were benign.

From that point, our relationship with the Legal department steadily improved. Now we view the lawyers much more as business partners and less as threats to our ability to do our jobs. This is not to say we don’t still have our disagreements (and the lawyers usually win). But things are much better now.

We communicators  love to complain about how lawyers surgically remove all creativity from our work. But how many of us, in the words of Stephen Covey, seek first to understand and then to be understood? My advice is to bite the bullet, bite your lip if you have to, and sit down with your company’s lawyers. It might just be the beginning of a beautiful relationship.

OK, beautiful might be pushing it. They’re still lawyers, after all.

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Content is king for the new CW editor

November 30, 2009
By Robert Holland

Greetings, ContentWise readers, from the new kid on the block.

My name is Robert Holland and I’m excited about my new role as editor of CW. One reason this opportunity appealed to me is because content development has been — and continues to be – a large part of my career as a communicator. I’m excited about helping you create the best content, manage it effectively and efficiently, and discover its best uses in your overall communication strategy. Today, more than ever, great content is the key to any communication / marketing activity.

I understand the importance of excellent content. I began my career as a journalist for a community newspaper where the search for great stories was never ending. I joined the corporate world more than 20 years ago and managed employee publications for several Fortune 500 companies, so my quest for compelling content continued. Ten years ago, I started my own communication consulting company. To this day, content development and management is a major part of the service I provide to clients ranging from large corporations to small businesses. Throughout my career, I’ve also developed a deep understanding of how content helps drive people to achieve business goals — whether those people are inside or outside the company.

The growth of social media has exponentially increased the need for useful, interesting content. We’re experiencing information at the speed of light — and this trend will only continue.

My goal as CW editor is to give you the tools, tips, insights and information you need to develop and manage the content that is so important to your organization’s communication and marketing programs. I’d like to hear your ideas about what kind of information would be useful to you. Feel free to comment here or to send me an e-mail at robert.holland@becontentwise.com. I also hope you’ll follow us on Twitter.

I look forward to hearing from you and to having some great conversations about content!

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PR News invites me to take a moment to view and immerse myself

October 26, 2009
By David Murray

The silent conversation I had with an e-mail promotion I got from PR News …..

Dear Friend,

Friend? Is this an invitation to an Amish barn-raising?

I’d like to invite you to take a moment to view your complimentary special issue of PR News.

You’d like to invite me to take a moment to view? Well, do it then!

I encourage you to immerse yourself in this special issue and take away all that PR News offers.

Wait, I thought I was just s’posed to take a moment to view. Now I have to immerse myself in this, like it’s some kind of professional development bubble bath?

Our goal at PR News is to provide information and knowledge that will help you handle any crisis or execute a communications program with the best tools and insights at hand.

Your “goal” is to teach me everything I know to handle any crisis or execute a brilliant communications program? And you’re going to do this with a newsletter? Frankly, I’m skeptical.

PR News gives you strategic ideas, guidance and tactical examples to guide you as you execute your business plan and prepare for new campaigns.

Gee, I’m about to execute my business plan and prepare for my new campaign. I sure wish I had a few strategic ideas, some guidance and a handful of tactical examples. Quick, where’s that eight-page newsletter!

And we touch on all the key areas of PR and communications that affect your business including:

media relations
crisis management
employee communications
CSR
measurement
internal communications
media training
brand marketing
risk management
integrated marketing communications
investor relations

When I read this list of communication categories, I feel like you’re peering into my soul!

At this time, we are offering a special subscription rate. Subscribe now and you can get PR News for only $597, $200 off the regular rate. …

Read this blog for free, $999 off the regular rate.

On behalf of the entire team at PR News, thank you for your time. Enjoy your issue, and don’t forget to take advantage of this special opportunity to subscribe.

Why are you offering a special rate “at this time”? Why are you offering it to me? You’ve given me a free issue and offered me a special rate, so why are you and your “entire team” thanking me? And finally, I’m right in the middle of the letter; at this point, just how senile would I have to be to “forget” to subscribe?

Sincerely, 

Courtney Barnes 
Editor, PR News 110 Williams St, 11th Floor 
New York, NY 10038

I believe your name is Courtney Barnes, and that you are editor of PR News, and that you work where you say you work. But that’s the only sincerity I can detect in this whole letter.

P.S. This is a limited-time special offer. Don’t wait, subscribe right now.

Subscribe to what, again?

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